Employee Evaluation Metrics

    Ratings are from 1 to 5, with 5 being positive and 3 being average



    Employee



    1. Recognizes patterns across computers, users, customers and/or software, etc...
    12345



    2. Evaluates available resources effectively (using coworkers, vendor support, kb, faq, web search, etc… when appropriate)
    12345



    3. Ownership and Follow through (shows lasting concern for problem and user(s))
    12345



    4. Follows Instructions and workflows
    12345



    5. Attention to detail (completion and correctness)
    12345



    6. Aware of impact of reported problems and appropriate level of response
    12345



    7. Timeliness and attendance
    12345



    8. Documents work accurately in description and time
    12345



    9. Makes good use of time (focus, total of time on tickets / hours worked as appropriate for role)
    12345



    10. Participates with and engages with team
    12345



    11. Keeps work area clean and organized, care of equipment
    12345



    12. Understands corporate mission
    12345



    13. Remains productive independently
    12345



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