Employee Evaluation Metrics

    Ratings are from 1 to 5, with 5 being positive and 3 being average

    Employee

    1. Recognizes patterns across computers, users, customers and/or software, etc...

    12345

    2. Evaluates available resources effectively (using coworkers, vendor support, kb, faq, web search, etc… when appropriate)

    12345

    3. Ownership and Follow through (shows lasting concern for problem and user(s))

    12345

    4. Follows Instructions and workflows

    12345

    5. Attention to detail (completion and correctness)

    12345

    6. Aware of impact of reported problems and appropriate level of response

    12345

    7. Timeliness and attendance

    12345

    8. Documents work accurately in description and time

    12345

    9. Makes good use of time (focus, total of time on tickets / hours worked as appropriate for role)

    12345

    10. Participates with and engages with team

    12345

    11. Keeps work area clean and organized, care of equipment

    12345

    12. Understands corporate mission

    12345

    13. Remains productive independently

    12345

    Actions: