Ratings are from 1 to 5, with 5 being positive and 3 being average Employee 1. Recognizes patterns across computers, users, customers and/or software, etc... 12345 2. Evaluates available resources effectively (using coworkers, vendor support, kb, faq, web search, etc… when appropriate) 12345 3. Ownership and Follow through (shows lasting concern for problem and user(s)) 12345 4. Follows Instructions and workflows 12345 5. Attention to detail (completion and correctness) 12345 6. Aware of impact of reported problems and appropriate level of response 12345 7. Timeliness and attendance 12345 8. Documents work accurately in description and time 12345 9. Makes good use of time (focus, total of time on tickets / hours worked as appropriate for role) 12345 10. Participates with and engages with team 12345 11. Keeps work area clean and organized, care of equipment 12345 12. Understands corporate mission 12345 13. Remains productive independently 12345 Actions: